Jacinda J. Roberts

(217) 840-8202

jacinda@milchuck.com

 

 

CAREER SUMMARY

A results-oriented program coordinator with over 15 years of success in managing projects, implementing programs, and coordinating technology needs for a diverse range of clients.

Competencies: Managing projects with varying deadlines, supervising and training staff, providing quality customer service, adapting to the challenges of fast-paced environments, and coordinating workflows.

Offers proven effectiveness in establishing and maintaining trusted relationships with clients, management, colleagues, and industry professionals. Possesses advanced skills in both industry-specific and universal information systems, with quick adaptation to new and evolving technologies.

 

PROFESSIONAL EXPERIENCE

Wolfram Research Champaign, Illinois (2007 to 2011)

Industry: Software Computational science, education (Mathematica, Wolfram|Alpha)

Positions Held: Events Specialist - Academic Initiative Coordinator - Business Communications Coordinator

 

AMDOCS Champaign, Illinois (1994 to 2007)

Industry: Software Customer experience systems for global communications industry (Verizon Wireless, Sprint, Nextel and AT&T)

Rapidly promoted through a series of positions with additional responsibility and exposure based on recognized dedication to service and analytical expertise in the client billing discipline.

Positions Held: Production Scheduler Senior Analyst for Client Services - Error Management System Traffic Analyst - Process Control Coordinator - Client Service Representative - Revenue Assurance Analyst - Message Processing Assistant

 

Special Achievements:

 

Dix Mutual Insurance Company Paxton, Illinois (1991 to 1993)

Industry: Property and casualty insurance

Positions held: Property and Casualty Underwriter

 

EDUCATION

Saginaw Valley State University University Center, Michigan

Coursework towards a Bachelor of Science in Business Administration,

Delta Community College University Center, Michigan

Associate of Arts in Business Administration

 

TECHNICAL EXPERTISE

Unix, Unix Shell, Oracle, SQL, HTML, Schedule+, Microsoft Access, MS Word, MS Excel, MS PowerPoint, MS Outlook

 

MILITARY EXPERIENCE

United States Air Force, U.S. and Europe stations

E-3, Inventory Management Specialist