Jacinda J. Roberts
A results-oriented program coordinator with over 15 years of success in managing projects, implementing programs, and coordinating technology needs for a diverse range of clients.
Competencies: Managing projects with varying deadlines, supervising and training staff, providing quality customer service, adapting to the challenges of fast-paced environments, and coordinating workflows.
Offers proven effectiveness in establishing and maintaining trusted relationships with clients, management, colleagues, and industry professionals. Possesses advanced skills in both industry-specific and universal information systems, with quick adaptation to new and evolving technologies.
Wolfram Research – Champaign, Illinois (2007 to 2011)
Industry: Software – Computational science, education (Mathematica, Wolfram|Alpha)
Positions Held: Events Specialist - Academic Initiative Coordinator - Business Communications Coordinator
AMDOCS – Champaign, Illinois (1994 to 2007)
Industry: Software – Customer experience systems for global communications industry (Verizon Wireless, Sprint, Nextel and AT&T)
Rapidly promoted through a series of positions with additional responsibility and exposure based on recognized dedication to service and analytical expertise in the client billing discipline.
Positions Held: Production Scheduler – Senior Analyst for Client Services - Error Management System Traffic Analyst - Process Control Coordinator - Client Service Representative - Revenue Assurance Analyst - Message Processing Assistant
Dix Mutual Insurance Company – Paxton, Illinois (1991 to 1993)
Industry: Property and casualty insurance
Positions held: Property and Casualty Underwriter
Saginaw Valley State University – University Center, Michigan
Coursework towards a Bachelor of Science in Business Administration,
Delta Community College – University Center, Michigan
Associate of Arts in Business Administration
Unix, Unix Shell, Oracle, SQL, HTML, Schedule+, Microsoft Access, MS Word, MS Excel, MS PowerPoint, MS Outlook
United States Air Force, U.S. and Europe stations
E-3, Inventory Management Specialist